FAQs

Availability and replacement of products

The products that appear on our website are those that are available for sale. If you have any queries about availability or reput of any product, you can contact us at info@dochaa.com.

What is my size in Dochaa?

We have a size indicator for Dochaa shoes, which is available on our website and Instagram page. If you need more information, you can contact us at info@dochaa.com or via our Instagram.

Physical Store

We currently have a sales point at Arun Thapa Chowk, Jhamsikhel, Lalitpur.

You can also find our products at sastodeal.com and Klothus.com.

Opening Time

Our Factory Outlet at Jhamsikhel is open from 12:00-18:00 on Sunday-Friday. We are open from 14:00-18:00 on Saturdays.

Delivery Times

Delivery within Kathmandu, Lalitpur, and Bhaktapur will be made within 1 to 2 working days since we received your order. 

Delivery within Nepal outside Kathmandu, Lalitpur, and Bhaktapur will be made within four working days since we received your order.

All international deliveries will be made within ten working days since we received your order. 

During holidays and when running sales and discount schemes, the timing may vary, but we will inform you beforehand. 

Shipping Costs

Please find the chart showing shipping costs for all national deliveries HERE. (The chart that shows this can either be linked as a PDF)

For international deliveries, we use the services of an external delivery service so charges will depend on the listing of said external service. 

Sending Countries

We currently ship to countries through FedEx. Want to order internationally?

Reach out to us at info@dochaa.com to check if we deliver to your country.

Accepted Payment Methods

We currently accept cash on Delivery, eSewa, Khalti, Fonepay, and Bank Transfers.

eSewa/ Khalti ID- 9803002203

Bank Account- Dochaa Pvt. Ltd./ Head office Branch, Mega Bank- 0010010383259

Product Warranty

You have six months warranty on the stitching and sole of the shoes. 

To use the warranty, the product must be clean and in perfect condition. If the product does not meet these requirements, the right to the warranty will be forfeited

Our shop

Our shop is now open. It will not be necessary to make an appointment, but, for greater convenience, you can place your order online if you would like to avoid crowds.

Returns and Exchanges

We will comply with our returns policy provided that the product has not been used. 

In case you received a defective product

In order to evaluate if a product is defective, we will require you to send us a request alongside pictures of the defect. Once we have the information, we will contact you with a solution. 

You can contact us at info@dochaa.com or via our Instagram page.

How to send my exchange or return

Once we have approved your change/return, please pack the product in the original packaging alongside the receipt that confirms the initial purchase. 

You will have the option to pick up at home or leave it at an agreed collection point.

Refund time

Refunds will be made in the same way you paid for the product. We will usually process your refund within 14 working days from the initial order.